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After sales service regulations

1. Warranty policy: The entire machine is guaranteed for one year. The main components, procurement contracts, and invoices are valid vouchers that need to be properly stored


(1) If no abnormal product situation is raised within 15 days after the product is signed for, the product passes acceptance

(2) If you encounter any problems during use, users can call the service hotline 0731-85150921 for consultation

(3) Damage to the host, accessories, etc. caused by human factors is not covered by the warranty.

2. Non warranty coverage: Products that:


(1) The validity period of the three guarantees has been exceeded;
(2) Repair, misuse, collision, negligence, abuse, liquid ingress, accident, modification, dismantling, incorrect use of non local accessories without authorization from our company; Or product quality issues caused by self installing software systems; Or tearing or altering labels, machine numbers, or anti-counterfeiting markings;
(3) The model of the "San Bao" certificate does not match or is altered from the model of the repaired product;
(4) Damage caused by force majeure;
(5) Damage caused by the use environment that does not comply with the description in the product manual;
(6) During the signing process, personal factors resulted in the failure to start the machine for acceptance, resulting in damage such as screen breakage, deformation, and scratches that occurred after the signing process.

3. Machine installation and guidance


After the buyer prepares the external conditions required for the equipment (such as water, electricity, etc.), the floor mounted large model is responsible for the installation, debugging, and startup of the equipment, and provides good technical support services to ensure that the trainees can operate the equipment independently and proficiently, complete daily maintenance and simple repairs of the equipment, and provide on-site or remote video guidance for installation and debugging of other types of machines until the user can use them normally.

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