Privacy Policy

At [Hunan Kaida Scientific Instrument Co., Ltd] ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.bio-centrifuge.com] (the "Site") or inquire about our laboratory centrifuges and related products.

1. Information We Collect

We collect information that identifies, relates to, or describes you when you interact with our Site.

A. Personal Information You Provide to Us

Inquiry Forms&Request Quotes: Name, business email address, phone number, company/institution name, job title, country/region, and specific equipment requirements or message details.

Customer Support & Orders: Shipping/billing addresses, transaction details, and communication records when you request after-sales service or spare parts.

B. Automatically Collected Data

Log and Device Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and access times.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance site navigation, analyze site usage, and assist in our marketing efforts.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

Product Inquiries & Quotes: Processing your requests for centrifuge specifications, custom OEM/ODM solutions, price quotes, and product catalogs.

Customer Support: Providing technical support, user manuals, and warranty services.

Communication: Sending order updates, technical bulletins, promotional newsletters (if opted in), and responding to your questions.

Website Improvement: Analyzing website traffic and user interaction to optimize product display and overall user experience.

Compliance & Legal Obligations: Fulfilling export compliance requirements, preventing fraud, and enforcing our terms.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business (e.g., website hosting, analytics, logistics/shipping partners), as long as they agree to keep this information confidential.

Business Transfer: In connection with any merger, sale of company assets, financing, or acquisition.

Legal Requirements: If required by law, court order, or governmental regulations (e.g., customs and international trade compliance).

4. Cookies and Web Analytics

Our Site uses cookies to distinguish you from other users.

Essential Cookies: Necessary for the technical operation of the Site.

Analytics Cookies: We may use tools like Google Analytics to understand how visitors interact with our Site so we can improve design and usability.

Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Note that disabling cookies may affect the functionality of certain parts of this Site.

5. Data Security & Storage

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. International Data Transfers

As an overseas manufacturing factory, your information collected through the Site may be transferred to, stored, and processed in [Your Country, e.g., China] or other countries where our servers/facilities are located. By using our Site and submitting your information, you consent to these transfers.

7. Your Data Rights

Depending on your location (such as the EU/EEA under GDPR or California under CCPA), you may have the following rights regarding your personal information:

The right to access, update, or delete the information we have on you.

The right to object to or restrict the processing of your data.

The right to opt-out of marketing communications at any time by clicking "unsubscribe" in our emails.

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our Site may contain links to external websites (e.g., industry partners, social media platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

9. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at:

Company Name: [Hunan Kaida Scientific Instrument Co., Ltd]

Address: [3rd Floor, Building 1, Area B, Tongxin International Industrial Park, No.179 Wanglei Avenue, Wangcheng District, Changsha City, Hunan Province]

Email: [judy@kaidasy.com]

Phone: [+8673185150921]